This Personal Data Protection Statement provides you with additional information about how we collect your personal data and for which purposes we process it.

You should read the Privacy Statement to fully understand the legal basis for collecting your data, how we use it, to whom we disclose it, and your rights. Before navigating the website or making any transaction with us, we encourage you to consult this Privacy Statement and ensure that you agree with the terms and conditions under which we collect and process your personal data.

Commitment to Personal Data Protection

The security and protection of your personal data are a priority for us. Therefore, our Company undertakes the responsibility to handle your personal data responsibly and to safeguard your right to privacy, in accordance with the law. Under no circumstances will our Company collect more personal data from you than is necessary for the specific purpose for which it is collected.

We will always keep your personal data secure and comply with all applicable data protection regulations as enforced under the legislative and regulatory framework.

Who We Are

The Data Controller responsible for the collection, processing, and use of your personal data under the applicable data protection legislation is: “ΝΑΜΕ”, trading as “PROF”, located at ADRESS, 00000, CITY, Greece, VAT 000000000, Tax OfficeCITY, phone +30 2130414555, email: welcome@kooky.gr (hereinafter referred to as the “Company”, the “Business”, “we”, “us”).

Your Obligation to Update Your Personal Data

It is important that the personal data we hold about you is accurate and up-to-date. Please inform us as soon as possible of any changes to your personal data for as long as your transactional relationship with us lasts.

What Personal Data We Collect

Personal data or personal information refers to any information relating to an identified or identifiable natural person (“data subject”), where an identifiable person is one whose identity can be determined, directly or indirectly. This does not include anonymized information.

We collect personal data that you provide when registering as a customer in our physical or online store, when making a purchase as a guest or registered user in our online store, as well as any additional information you provide to update or refresh your registration information from time to time, or other information necessary to carry out and complete any transaction with us. Additionally, we process personal data collected or generated by us or received from third parties.

These data include, among others:

• Identification details: full name, title, gender, username, or similar identifier (e.g., email).

• Contact details: shipping address, billing address, email, phone number(s), and other contact information.

• Transaction details: purchased products, information needed for refunds or account adjustments such as bank account, account holder, IBAN, bank institution.

• Technical information: referral source, device, time spent and navigation on our website, IP address, browser type and version, time zone and location, operating system and platform, and other information about the technology of the device used to access the site.

• Account information: password and email, ongoing or completed orders, interests and preferences regarding our products, and any survey responses or feedback.

• Usage information: information about how you use our website, products, and services.

• Marketing and communication preferences: your preferences regarding receiving promotional material from us or third parties, and your communication preferences with us, if you have given consent, as well as your opinions about products purchased from us.

Please note that in order to register or continue using our online store, we need your email, name, address, and phone number. However, if you provide additional personal data upon our request or voluntarily, we can provide you with a higher level of service.

How We Collect Your Information

We collect personal data about you:

• Through direct transactions with us, either via our stores, online store, or via phone or other communication.

• When creating a user account with us, via the relevant registration form and any additional information provided during your account use.

• By subscribing to our newsletter or participating in competitions, surveys, or other promotional campaigns.

• When you communicate with us via social media, questions, complaints, or other requests, or when providing feedback about our products.

• If you register via a social media platform, we may collect your personal data from the platform, provided the platform has the right to share it with us.

• From third-party providers or publicly available sources.

How We Use Your Personal Data

We process your personal data only where legally permitted. Generally, we will use your personal data only:

• To fulfill a contract we are about to enter into or have entered into with you.

• When necessary for our legitimate interests (or those of a third party) provided your fundamental rights do not override them.

• When necessary to comply with a legal or regulatory obligation.

• When you have explicitly given consent.

We generally do not rely on consent as a legal basis for processing your personal data, except when sending promotional updates or processing special categories of personal data. You have the right to withdraw consent for promotional updates at any time by contacting us using the details provided.

In some cases, we process personal data after obtaining your consent, for purposes such as:

• Informing you about events, special offers, promotions, and other matters related to the Company and our products and services.

• Informing you about offers or promotions from third parties working with us, if you have provided consent.

• Advertising our company and products on social media to you and others who may be interested.

• Compliance with legal and regulatory obligations.

If you no longer wish to have a customer account, you may contact us (by phone or in writing) to delete your account at any time.

Cookies Policy

This website uses cookies. You can learn more about the types of cookies we use, their purpose, and how to manage them below.

1. What are Cookies

Cookies are small text files installed on your computer or electronic device via your browser when visiting bioaxtida.gr. They help us collect information necessary for measuring website effectiveness, improving and customizing content, and tracking performance on third-party websites. Cookies do not collect personally identifiable information or access files on your device.

Cookies may collect information such as browser type, device type, operating system, internet service provider, and similar data. Our website may also automatically collect information about the sites you visit and links to third-party sites you select.

More information about cookies can be found at www.aboutcookies.org.

2. Types of Cookies

Session and persistent cookies
Session cookies are stored only during your visit and are deleted when you leave. Persistent cookies remain on your device for a longer period (e.g., remembering products in your cart for approximately 7 days).

Third-party cookies
Third parties like Google Analytics may install cookies when you visit third-party websites or social media links (Facebook, Instagram, YouTube). These cookies are outside our control and governed by each third party’s cookie policy.

3. Managing and Deleting Cookies

Most browsers provide options to manage cookies. Depending on your browser, you can allow cookies, disable/delete them, or receive notifications when cookies are sent. Instructions are usually in the “Help”, “Tools”, or “Edit” menu.

Disabling cookies may affect website functionality. Deleting cookies from your browser must be done manually.

4. Changes to Cookie Use

We may modify this Cookies Policy at any time. Changes will be posted immediately on the website. Continuing to use the website after changes indicates acceptance.

5. Contact

For any questions regarding this Policy, contact us at: welcome@kooky.gr